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Legal Entity

JTI Status

Date of certification

Website Link

Certification

The Media Outlet has been independently certified according to the JTI Programme and CWA 17493:2019.

Transparency Report

The following is our Transparency Report as participants in the Journalism Trust Initiative (JTI). It is automatically generated and based on a questionnaire provided by the JTI. The answers you see here have been given by us to our best knowledge. They have NOT been reviewed or independently audited by a third party yet.

JTI is a normative, machine-readable and certifiable list of criteria for trustworthy journalism, which was initiated by Reporters Without Borders (RSF) and published by the European Committee for Standardization (CEN) in December 2019. The publication of the original CEN Workshop agreement no. 17493 can be accessed here. More information on the JTI can be found here online.

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Certification valid until:

The following is our Certificate as participants in the Journalism Trust Initiative (JTI).

It is automatically generated and based on a questionnaire provided by the JTI, as well as an independent certification of our answers. Complaints related to our certified service or our compliance with the applicable standards shall be first addressed to us and then to the certification body mentioned.

If a complaint concerns the certification body itself, the respective accreditation body may be contacted.

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Transparency Report

Section A: Identity and Transparency

Fields:

1. What is the Legal Entity Name?
Schweizerische Radio- und Fernsehgesellschaft (Société suisse de radiodiffusion et télévision)
ADDRESS LINE 1
Giaccomettistrasse 1
ADDRESS LINE 2
-
POST CODE
3006
CITY
Bern
STATE / PROVINCE / REGION
Bern
COUNTRY
CH
3. What is the general telephone number for the Legal Entity?
+41 58 134 31 11
4. What is the email address for the Legal Entity?
[email protected]
5. Is the Legal Entity required to have a Tax ID, a Registration ID, a DUNS number and/or other identifiers?
Yes
5.a. What are these IDs for the Legal Entity? (conditional)
50670080GN871HK80102
6. Are there any other governmental or other identifiers that a certification body could use to verify the identity of the Legal Entity?
No
7. What Brand Name(s), titles, publication names, etc. do you use to publish Content?
SWI swissinfo.ch is a subsidiary of the Schweizerische Radio- und Fernsehgesellschaft (Société suisse de radiodiffusion et télévision) and publishing under the brand SWI swissinfo.ch or Swissinfo
8. Does the Media Outlet publish on any URLs?
Yes
8.a. On what URLs do you publish? (conditional)
https://www.swissinfo.ch
9. Does the Media Outlet publish any content on any social media?
Yes
9.a. What are the social media URLs, handles, addresses or names that you use to publish? (conditional)
The main ones are the following:
Instagram: swissinfo.ch_en
X: @swissinfo_en
Facebook: @swissinfo
https://www.tiktok.com/@swissinfo.ch
https://www.youtube.com/@swissinfo
In German, French, Italian, Arab, Russian, Chinese, Spanish, Japanese and Portuguese specific channels exist.
10. Does the Media Outlet publish any content by broadcasting and/or streaming?
No
11. Do the Media Outlet's Editorial Guidelines state that the safety of all journalists shall be treated as a primary concern?
Yes
If you want to publish additional information, please provide it here. (conditional)
Cybersecurity is ensured by the Swiss Broadcasting Corps IT dept. We do not publish photos or names of journalists who have reason to fear for their safety because of their reporting. On our intranet we have clear country-specific guidelines on safety, updated regularly, about travelling abroad.
12. Are there any reasons that the Media Outlet has for withholding information on any of the questions as part of this JTI Standard process?
No
13. Is the physical address of the Legal Entity different from the postal address according to question no. 2?
No
14. Do you have a safety-related reason for not providing it?
No
15. What is the founding date of the Legal Entity?
1994-09-01
16. Is the founding date of the Media Outlet (as in clause 1.3. question no. 7) different from that of the Legal Entity (as in clause 1.1. question no. 1)?
Yes
16.a. Provide a history of previous/former Legal Entities and their founding dates. (conditional)
1999 SWI swissinfo.ch
1935 Swiss Radio International (predecessor of SWI swissinfo.ch)

1.1. Legal Entity Name
- 1. What is the Legal Entity Name?
  Schweizerische Radio- und Fernsehgesellschaft (Société suisse de radiodiffusion et télévision)
1.2. Contact Details and Identifiers
- ADDRESS LINE 1
  Giaccomettistrasse 1
- ADDRESS LINE 2
  -
- POST CODE
  3006
- CITY
  Bern
- STATE / PROVINCE / REGION
  Bern
- COUNTRY
  CH
- 3. What is the general telephone number for the Legal Entity?
  +41 58 134 31 11
- 4. What is the email address for the Legal Entity?
  [email protected]
- 5. Is the Legal Entity required to have a Tax ID, a Registration ID, a DUNS number and/or other identifiers?
  Yes
- 5.a. What are these IDs for the Legal Entity? (conditional)
  50670080GN871HK80102
- 6. Are there any other governmental or other identifiers that a certification body could use to verify the identity of the Legal Entity?
  No
1.3. Description of Media Outlet
- 7. What Brand Name(s), titles, publication names, etc. do you use to publish Content?
  SWI swissinfo.ch is a subsidiary of the Schweizerische Radio- und Fernsehgesellschaft (Société suisse de radiodiffusion et télévision) and publishing under the brand SWI swissinfo.ch or Swissinfo
1.4. Distribution Channels and URLs
- 8. Does the Media Outlet publish on any URLs?
  Yes
- 8.a. On what URLs do you publish? (conditional)
  https://www.swissinfo.ch
- 9. Does the Media Outlet publish any content on any social media?
  Yes
- 9.a. What are the social media URLs, handles, addresses or names that you use to publish? (conditional)
  The main ones are the following:
  Instagram: swissinfo.ch_en
  X: @swissinfo_en
  Facebook: @swissinfo
  https://www.tiktok.com/@swissinfo.ch
  https://www.youtube.com/@swissinfo
  In German, French, Italian, Arab, Russian, Chinese, Spanish, Japanese and Portuguese specific channels exist.
- 10. Does the Media Outlet publish any content by broadcasting and/or streaming?
  No
1.5. Safety Concerns
- 11. Do the Media Outlet's Editorial Guidelines state that the safety of all journalists shall be treated as a primary concern?
  Yes
- If you want to publish additional information, please provide it here. (conditional)
  Cybersecurity is ensured by the Swiss Broadcasting Corps IT dept. We do not publish photos or names of journalists who have reason to fear for their safety because of their reporting. On our intranet we have clear country-specific guidelines on safety, updated regularly, about travelling abroad.
- 12. Are there any reasons that the Media Outlet has for withholding information on any of the questions as part of this JTI Standard process?
  No
1.6. Location
- 13. Is the physical address of the Legal Entity different from the postal address according to question no. 2?
  No
- 14. Do you have a safety-related reason for not providing it?
  No
1.7. Founding Date
- 15. What is the founding date of the Legal Entity?
  1994-09-01
- 16. Is the founding date of the Media Outlet (as in clause 1.3. question no. 7) different from that of the Legal Entity (as in clause 1.1. question no. 1)?
  Yes
- 16.a. Provide a history of previous/former Legal Entities and their founding dates. (conditional)
  1999 SWI swissinfo.ch
  1935 Swiss Radio International (predecessor of SWI swissinfo.ch)

Fields:

17. Does your Media Outlet have an editorial mission statement, or stated set of principles or editorial values?
Yes
17.a. Provide that statement here (conditional)
As part of its public service mandate, SWI swissinfo.ch provides independent, in-depth reporting on global issues and Switzerland’s role in the world. Additionally, we make our content accessible to Swiss people all over the world and offer up-to-date and tailored reporting so that the Swiss Abroad can participate in democratic processes in a well-informed manner.
18. Is that statement posted online?
Yes
18.a. What is the URL where it is published? (conditional)
https://www.swissinfo.ch/eng/about-us/a-bridge-to-switzerland/47918578

2.1. Editorial Mission Statement
- 17. Does your Media Outlet have an editorial mission statement, or stated set of principles or editorial values?
  Yes
- 17.a. Provide that statement here (conditional)
  As part of its public service mandate, SWI swissinfo.ch provides independent, in-depth reporting on global issues and Switzerland’s role in the world. Additionally, we make our content accessible to Swiss people all over the world and offer up-to-date and tailored reporting so that the Swiss Abroad can participate in democratic processes in a well-informed manner.
- 18. Is that statement posted online?
  Yes
- 18.a. What is the URL where it is published? (conditional)
  https://www.swissinfo.ch/eng/about-us/a-bridge-to-switzerland/47918578

Fields:

19. Is the Media Outlet a Public Service Media?
Yes
19.a. What is the public service mission for which it is responsible? (conditional)
The international service of the Swiss Broadcasting Corporation. For more details, see 2.1 17 above.
19.b. Is this governed by legislation? (conditional)
Yes
19.c. What law or legal instrument specifies its role and responsibilities? (conditional)
Federal Act on Radio and Television (Art. 24 and 28), mandate by the gouvernement
19.d. Provide a reference URL here. (conditional)
https://www.admin.ch/opc/en/classified-compilation/20001794/index.html#id-ni2-ni3-1a AND https://www.fedlex.admin.ch/eli/fga/2024/1595/de
19.e. What are the stakeholders with which it has formal relations, and what is the nature of the relationship? (conditional)
Ofcom, regulatory body
19.f. How is income generated? (conditional)
50% of funding comes from the public broadcasting licence fee that all households must pay, and 50% directly from federal taxes to fulfill mandate as Switzerland's international news service.
19.g. What portion of income is public funds? (conditional)
100%
19.h. Does the governance guarantee editorial independence? (conditional)
Yes
19.h.i. State here in what way. (conditional)
This is assured through the Swiss federal law on Radio and Television. See the
section 'independence from the state'
https://www.admin.ch/opc/en/classified-compilation/20001794/index.html#id-ni2-ni3-1a

3.1. Public Service Media Mission, Governance and Independence
- 19. Is the Media Outlet a Public Service Media?
  Yes
- 19.a. What is the public service mission for which it is responsible? (conditional)
  The international service of the Swiss Broadcasting Corporation. For more details, see 2.1 17 above.
- 19.b. Is this governed by legislation? (conditional)
  Yes
- 19.c. What law or legal instrument specifies its role and responsibilities? (conditional)
  Federal Act on Radio and Television (Art. 24 and 28), mandate by the gouvernement
- 19.d. Provide a reference URL here. (conditional)
  https://www.admin.ch/opc/en/classified-compilation/20001794/index.html#id-ni2-ni3-1a AND https://www.fedlex.admin.ch/eli/fga/2024/1595/de
- 19.e. What are the stakeholders with which it has formal relations, and what is the nature of the relationship? (conditional)
  Ofcom, regulatory body
- 19.f. How is income generated? (conditional)
  50% of funding comes from the public broadcasting licence fee that all households must pay, and 50% directly from federal taxes to fulfill mandate as Switzerland's international news service.
- 19.g. What portion of income is public funds? (conditional)
  100%
- 19.h. Does the governance guarantee editorial independence? (conditional)
  Yes
- 19.h.i. State here in what way. (conditional)
  This is assured through the Swiss federal law on Radio and Television. See the
  section 'independence from the state'
  https://www.admin.ch/opc/en/classified-compilation/20001794/index.html#id-ni2-ni3-1a

Fields:

20. Is the Media Outlet or the Legal Entity privately owned?
No
21. Is the Media Outlet or the Legal Entity owned by the state, a unit of the government or any other public entity?
No
22. Is the Media Outlet or the Legal Entity publicly traded?
No
23. Is the ownership of the Media Outlet or the Legal Entity different from the three previous clauses in this section? For example, is it a co-operative or member-owned?
Yes
23.a. What is the form of ownership? (conditional)
The SBC (German-French acronym SRG SSR) is an independent, federalist media company organised under private law. It is an association which comprises four regional companies with around 23,700 members. https://www.srgssr.ch/en/who-we-are/organisation/association
23.b. If there is a combination, explain that here along with a breakdown by ownership type. (conditional)
N/A

4.1. Privately held
- 20. Is the Media Outlet or the Legal Entity privately owned?
  No
4.2. State or Publicly owned
- 21. Is the Media Outlet or the Legal Entity owned by the state, a unit of the government or any other public entity?
  No
4.3. Publicly Traded Company
- 22. Is the Media Outlet or the Legal Entity publicly traded?
  No
4.4. Other
- 23. Is the ownership of the Media Outlet or the Legal Entity different from the three previous clauses in this section? For example, is it a co-operative or member-owned?
  Yes
- 23.a. What is the form of ownership? (conditional)
  The SBC (German-French acronym SRG SSR) is an independent, federalist media company organised under private law. It is an association which comprises four regional companies with around 23,700 members. https://www.srgssr.ch/en/who-we-are/organisation/association
- 23.b. If there is a combination, explain that here along with a breakdown by ownership type. (conditional)
  N/A

Fields:

24. What are the names of all direct, indirect or beneficial owners?
See 4.4. 23 The SBC is an association which comprises four regional companies with around 23,700 members.
25. Are the names of the owners in the previous question available online?
Yes
25.a. What is the URL that contains the names of the owners, or, if not available online, please indicate where that information can be obtained? (conditional)
Everyone holding an office in the association is disclosed online following this link: https://www.srgssr.ch/en/who-we-are/organisation/association
26. What are the names of the members of supervisory boards?
Swissinfo-Committee of the SBC Board of Directors:
Alice Šáchová-Kleisli (chairwoman)
Andreas Häuptli
Vincent Augustin
27. Are the names of the members of the supervisory board members in the previous question available online?
Yes
27.a. What is the URL of the page that contains the names of the people in the previous question? (conditional)
https://www.swissinfo.ch/eng/about-us/external-accountability/47918756
28. Are the listed owners also founders or owners of other companies?
No
29. Are any of the owners active members of a political party or movement or candidates in a political election or current office holders?
No
30. What is the contact information for all direct and indirect owners?
There are four regional companies, the contact details are listed here: https://www.srgssr.ch/en/who-we-are/organisation/association
31. Is the contact information in the previous question available online?
Yes
31.a. What is the URL with the contact information from the previous question? (conditional)
https://www.srgssr.ch/en/who-we-are/organisation/association
32. What is the contact information for the members of the board of directors?
The members of the board of directors are listed here: https://www.srgssr.ch/en/who-we-are/organisation/association/board-of-directors

They can be contacted here:
https://www.srgssr.ch/en/contact
33. Is the contact information in the previous question available online?
Yes
33.a. What is the URL with the contact information from the previous question? (conditional)
https://www.srgssr.ch/en/contact
34. What are the names of the direct, majority or controlling shareholders? (If shareholders are companies, list the main activity and business sector of that company along with the name.)
See above, 24 and 25
If you want to publish additional information, please provide it here.
There are no shareholders.
35. List the shareholders and the percentage of the holdings.
N/A
36. Is the Media Outlet member-owned?
Yes
36.a. List the names and contact information for the Board of Directors or whatever form of leadership the Media Outlet has. (conditional)
Jean-Michel Cina, Giovanna Masoni Brenni, Vincent Augustin, Lukas Bruhin, Hugues Hiltpold, Alice Sachova-Kleisli, Sabine Süsstrunk, Hans-Ueli Vogt
Contact: https://www.srgssr.ch/en/contact

https://www.srgssr.ch/en/contact

5.1. Names of Owners and Board Members
- 24. What are the names of all direct, indirect or beneficial owners?
  See 4.4. 23 The SBC is an association which comprises four regional companies with around 23,700 members.
- 25. Are the names of the owners in the previous question available online?
  Yes
- 25.a. What is the URL that contains the names of the owners, or, if not available online, please indicate where that information can be obtained? (conditional)
  Everyone holding an office in the association is disclosed online following this link: https://www.srgssr.ch/en/who-we-are/organisation/association
- 26. What are the names of the members of supervisory boards?
  Swissinfo-Committee of the SBC Board of Directors:
  Alice Šáchová-Kleisli (chairwoman)
  Andreas Häuptli
  Vincent Augustin
- 27. Are the names of the members of the supervisory board members in the previous question available online?
  Yes
- 27.a. What is the URL of the page that contains the names of the people in the previous question? (conditional)
  https://www.swissinfo.ch/eng/about-us/external-accountability/47918756
- 28. Are the listed owners also founders or owners of other companies?
  No
- 29. Are any of the owners active members of a political party or movement or candidates in a political election or current office holders?
  No
5.2. Contact Details of Direct and Indirect Owners
- 30. What is the contact information for all direct and indirect owners?
  There are four regional companies, the contact details are listed here: https://www.srgssr.ch/en/who-we-are/organisation/association
- 31. Is the contact information in the previous question available online?
  Yes
- 31.a. What is the URL with the contact information from the previous question? (conditional)
  https://www.srgssr.ch/en/who-we-are/organisation/association
- 32. What is the contact information for the members of the board of directors?
  The members of the board of directors are listed here: https://www.srgssr.ch/en/who-we-are/organisation/association/board-of-directors
  
  They can be contacted here:
  https://www.srgssr.ch/en/contact
- 33. Is the contact information in the previous question available online?
  Yes
- 33.a. What is the URL with the contact information from the previous question? (conditional)
  https://www.srgssr.ch/en/contact
5.3. Names of Shareholders
- 34. What are the names of the direct, majority or controlling shareholders? (If shareholders are companies, list the main activity and business sector of that company along with the name.)
  See above, 24 and 25
- If you want to publish additional information, please provide it here.
  There are no shareholders.
5.4. Percentage of Shareholdings
- 35. List the shareholders and the percentage of the holdings.
  N/A
5.5. Exception for Member-owned Media Outlets
- 36. Is the Media Outlet member-owned?
  Yes
- 36.a. List the names and contact information for the Board of Directors or whatever form of leadership the Media Outlet has. (conditional)
  Jean-Michel Cina, Giovanna Masoni Brenni, Vincent Augustin, Lukas Bruhin, Hugues Hiltpold, Alice Sachova-Kleisli, Sabine Süsstrunk, Hans-Ueli Vogt
  Contact: https://www.srgssr.ch/en/contact
  
  https://www.srgssr.ch/en/contact

Fields:

37. What are the names, positions, and contact details of all members of management for the Media Outlet?
All names of the Executive and Editorial Boards, including positions and email addresses, are listed on this page:
https://www.swissinfo.ch/eng/about-us/management-and-editorial-board/47918672
38. What is the physical address, phone number and email address of the headquarters of the Media Outlet?
SWI swissinfo.ch
Schwarztorstrasse 21
3007 Bern
Switzerland
Phone: +41 58 134 31 11
Mail: [email protected]
39. Does the Media Outlet have other main branches and offices?
No
39.a. What are the physical addresses, including phone numbers and email addresses, of those other main branches and offices? (conditional)
Schweizer Radio und Fernsehen
SWI swissinfo.ch
Fernsehstrasse 1-4
CH-8052 Zurich
Telefon +41 58 134 31 11
[email protected]

swissinfo.ch
United Nations Office at Geneva
Palais des Nations
Press Room No 1
Office C29
1211 Genève 10
Telefon +41 58 134 31 11
[email protected]
40. Do you have a safety-related reason for not providing it?
No

6.1. Management Directory
- 37. What are the names, positions, and contact details of all members of management for the Media Outlet?
  All names of the Executive and Editorial Boards, including positions and email addresses, are listed on this page:
  https://www.swissinfo.ch/eng/about-us/management-and-editorial-board/47918672
6.2. Location of Branches and Offices
- 38. What is the physical address, phone number and email address of the headquarters of the Media Outlet?
  SWI swissinfo.ch
  Schwarztorstrasse 21
  3007 Bern
  Switzerland
  Phone: +41 58 134 31 11
  Mail: [email protected]
- 39. Does the Media Outlet have other main branches and offices?
  No
- 39.a. What are the physical addresses, including phone numbers and email addresses, of those other main branches and offices? (conditional)
  Schweizer Radio und Fernsehen
  SWI swissinfo.ch
  Fernsehstrasse 1-4
  CH-8052 Zurich
  Telefon +41 58 134 31 11
  [email protected]
  
  swissinfo.ch
  United Nations Office at Geneva
  Palais des Nations
  Press Room No 1
  Office C29
  1211 Genève 10
  Telefon +41 58 134 31 11
  [email protected]
- 40. Do you have a safety-related reason for not providing it?
  No

Fields:

41. Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?
Yes
41.a. What are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet? (conditional)
The main ones in English are the following:
https://www.facebook.com/swissinfo
https://x.com/swissinfo_en
Instagram: swissinfo.ch_en
https://www.linkedin.com/company/swissinfo-ch/posts/
42. Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?
Yes
43. Is the method for contacting that person or others at the Media Outlet clearly visible to the public?
Yes
44. In what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?
Editorial assistants respond to mails sent to 'language'@swissinfo.ch
Engagement editors moderate and respond when necessary to comments / questions on social media channels.
Journalists themselves respond to comments from the public in a special 'Debates' section on the website, created to have a dialogue with readers.
45. Does the Media Outlet have a department or a single person who is responsible for customer service?
Yes
45.a. What are the contact details, including telephone numbers, email addresses, correspondence addresses, for customer service or the equivalent within the Media Outlet? (conditional)
SWI swissinfo.ch
Schwarztorstrasse 21
3007 Bern
Tel +41 58 134 31 11

7.1. Social Media
- 41. Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?
  Yes
- 41.a. What are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet? (conditional)
  The main ones in English are the following:
  https://www.facebook.com/swissinfo
  https://x.com/swissinfo_en
  Instagram: swissinfo.ch_en
  https://www.linkedin.com/company/swissinfo-ch/posts/
7.2. Newsroom Contact Details
- 42. Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?
  Yes
- 43. Is the method for contacting that person or others at the Media Outlet clearly visible to the public?
  Yes
- 44. In what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?
  Editorial assistants respond to mails sent to 'language'@swissinfo.ch
  Engagement editors moderate and respond when necessary to comments / questions on social media channels.
  Journalists themselves respond to comments from the public in a special 'Debates' section on the website, created to have a dialogue with readers.
7.3. Customer Service Contact Details
- 45. Does the Media Outlet have a department or a single person who is responsible for customer service?
  Yes
- 45.a. What are the contact details, including telephone numbers, email addresses, correspondence addresses, for customer service or the equivalent within the Media Outlet? (conditional)
  SWI swissinfo.ch
  Schwarztorstrasse 21
  3007 Bern
  Tel +41 58 134 31 11

Fields:

46. What are the categories of sources of revenue for the Media Outlet, ranked from largest to smallest? These may include subscriptions, advertising, major donors, donations, subsidies, fees, sales, memberships, sponsorships, events, etc.
50% of funding comes from the public broadcasting licence fee that all households and businesses in Switzerland pay, and 50% directly from federal taxes to fulfill mandate as Switzerland's international news service.
47. Is the Media Outlet required to make financial disclosures?
Yes
47.a. Are those disclosures visible to the public? (conditional)
Yes
47.a.i. What is the URL for those disclosures? (conditional)
https://www.swissinfo.ch/eng/about-us/facts-and-figures-2024/89207309
48. What is the revenue of the Media Outlet?
CHF 19,6 million (2024)
49. What is the ratio of the categories of revenue sources (as in question no. 46)?
In 2024 50,4% of funding came from the public broadcasting licence fee that all households and businesses in Switzerland pay, and 49,5% directly from federal taxes to fulfill mandate as Switzerland's international news service.
50. Is there any reason for safety and security that you have given incomplete data in this section?
No
51. Does your Media Outlet process any personal information from online visitors on its own or with third parties?
Yes
51.a. What information is processed? (conditional)
Information about the browser type and version used
User's operating system
User's Internet service provider
User's IP address
Date and time of connection
Website from which the user's system was referred to our website
Websites that the user's system connects to from our website
Name of the downloaded file
Data volume transferred
Message indicating if the download was successful
51.b. What is the purpose for gathering that information? (conditional)
Analyse users' browsing behaviour
Identify or authenticate our users
Temporarily store certain user inputs (e.g. online form content)
Store certain user preferences (e.g. search or language settings)
Store data to ensure smooth playback of video and audio content.
Analysis cookies to analyse user behaviour (e.g. subpages visited, search queries performed) in statistical form.
Statistical information on the use of online platforms in order to make them more user-friendly and to do market research.
51.c. By what methods is the information processed? (conditional)
Logfiles, cookies, web analytics tools, social plug-ins, contact forms

8.1. Sources of Revenue
- 46. What are the categories of sources of revenue for the Media Outlet, ranked from largest to smallest? These may include subscriptions, advertising, major donors, donations, subsidies, fees, sales, memberships, sponsorships, events, etc.
  50% of funding comes from the public broadcasting licence fee that all households and businesses in Switzerland pay, and 50% directly from federal taxes to fulfill mandate as Switzerland's international news service.
- 47. Is the Media Outlet required to make financial disclosures?
  Yes
- 47.a. Are those disclosures visible to the public? (conditional)
  Yes
- 47.a.i. What is the URL for those disclosures? (conditional)
  https://www.swissinfo.ch/eng/about-us/facts-and-figures-2024/89207309
- 48. What is the revenue of the Media Outlet?
  CHF 19,6 million (2024)
- 49. What is the ratio of the categories of revenue sources (as in question no. 46)?
  In 2024 50,4% of funding came from the public broadcasting licence fee that all households and businesses in Switzerland pay, and 49,5% directly from federal taxes to fulfill mandate as Switzerland's international news service.
- 50. Is there any reason for safety and security that you have given incomplete data in this section?
  No
8.2. Data collection disclosure
- 51. Does your Media Outlet process any personal information from online visitors on its own or with third parties?
  Yes
- 51.a. What information is processed? (conditional)
  Information about the browser type and version used
  User's operating system
  User's Internet service provider
  User's IP address
  Date and time of connection
  Website from which the user's system was referred to our website
  Websites that the user's system connects to from our website
  Name of the downloaded file
  Data volume transferred
  Message indicating if the download was successful
- 51.b. What is the purpose for gathering that information? (conditional)
  Analyse users' browsing behaviour
  Identify or authenticate our users
  Temporarily store certain user inputs (e.g. online form content)
  Store certain user preferences (e.g. search or language settings)
  Store data to ensure smooth playback of video and audio content.
  Analysis cookies to analyse user behaviour (e.g. subpages visited, search queries performed) in statistical form.
  Statistical information on the use of online platforms in order to make them more user-friendly and to do market research.
- 51.c. By what methods is the information processed? (conditional)
  Logfiles, cookies, web analytics tools, social plug-ins, contact forms

Section B: Professionalism and Accountability

Fields:

52. Does your Media Outlet have a set of guidelines, or adhere to an external set of guidelines, for journalistic content, distribution and conduct to which its journalistic operations comply?
Yes
52.a. Are they made available to the public in a readily accessible form? (conditional)
Yes
52.a.i. What is the URL? (conditional)
https://www.swissinfo.ch/eng/about-us/principles-and-framework-conditions/47918744 AND in a series starting here: https://www.swissinfo.ch/eng/inside-swi/how-we-work-the-jti-certificate/48446104
53. Is there a person or a group of persons responsible for these guidelines clearly identified?
Yes
53.a. Is that identification visible on the page with the guidelines? (conditional)
Yes
If you want to publish additional information, please provide it here. (conditional)
The Editorial Board signed the guidelines on the first page here: https://www.swissinfo.ch/content/wp-content/uploads/sites/13/2024/02/eng.pdf
The members of the Editorial Board are made transparent here: https://www.swissinfo.ch/eng/about-us/management-and-editorial-board/47918672
54. Do the guidelines referred to in the section on Editorial Guidelines set clear expectations for the behaviour for all the contributors, including editorial staff (journalists, editors) and all other contributors?
Yes
If you want to publish additional information, please provide it here. (conditional)
Check here: https://www.swissinfo.ch/content/wp-content/uploads/sites/13/2024/02/eng.pdf
55. Do the guidelines referred to in the section on Editorial Guidelines make clear the structure of editorial responsibility for each stage of the publication process within the organisation?
Yes
56. Do your Editorial Guidelines include requirements for Accuracy (as prescribed in the Preamble) in your output?
Yes
What is the URL? (conditional)
https://www.swissinfo.ch/content/wp-content/uploads/sites/13/2024/02/eng.pdf (Pages 8, 10 and 24)
57. Do they include requirements for Independence (as prescribed in the Preamble) of editorial decision making?
Yes
What is the URL? (conditional)
https://www.swissinfo.ch/content/wp-content/uploads/sites/13/2024/02/eng.pdf (Page 8)
58. Do they include requirements of Fairness (as prescribed in the Preamble) in the practice of journalism?
Yes
What is the URL? (conditional)
https://www.swissinfo.ch/content/wp-content/uploads/sites/13/2024/02/eng.pdf (various pages)
59. Do they include requirements for Accountability (as prescribed in the Preamble) in the practice of its journalism?
Yes
What is the URL? (conditional)
https://www.swissinfo.ch/content/wp-content/uploads/sites/13/2024/02/eng.pdf (page 10)
60. Do your Editorial Guidelines include protections against real, potential, or perceived conflicts of interest?
Yes
61. Do the guidelines include guidance on how to deal with conflicts related to business?
Yes
If you want to publish additional information, please provide it here. (conditional)
The SRG-SSR corruption guidelines specify this
62. Do the guidelines include guidance on how to deal with conflicts related to political interests?
Yes
63. Do the guidelines include guidance on how to deal with conflicts related to personal interests?
Yes
64. Does the Media Outlet’s structure protect the editorial processes from any undue influence from within or without?
Yes

9.1 Editorial Guidelines
- 52. Does your Media Outlet have a set of guidelines, or adhere to an external set of guidelines, for journalistic content, distribution and conduct to which its journalistic operations comply?
  Yes
- 52.a. Are they made available to the public in a readily accessible form? (conditional)
  Yes
- 52.a.i. What is the URL? (conditional)
  https://www.swissinfo.ch/eng/about-us/principles-and-framework-conditions/47918744 AND in a series starting here: https://www.swissinfo.ch/eng/inside-swi/how-we-work-the-jti-certificate/48446104
- 53. Is there a person or a group of persons responsible for these guidelines clearly identified?
  Yes
- 53.a. Is that identification visible on the page with the guidelines? (conditional)
  Yes
- If you want to publish additional information, please provide it here. (conditional)
  The Editorial Board signed the guidelines on the first page here: https://www.swissinfo.ch/content/wp-content/uploads/sites/13/2024/02/eng.pdf
  The members of the Editorial Board are made transparent here: https://www.swissinfo.ch/eng/about-us/management-and-editorial-board/47918672
9.2. Purpose of Guidelines
- 54. Do the guidelines referred to in the section on Editorial Guidelines set clear expectations for the behaviour for all the contributors, including editorial staff (journalists, editors) and all other contributors?
  Yes
- If you want to publish additional information, please provide it here. (conditional)
  Check here: https://www.swissinfo.ch/content/wp-content/uploads/sites/13/2024/02/eng.pdf
- 55. Do the guidelines referred to in the section on Editorial Guidelines make clear the structure of editorial responsibility for each stage of the publication process within the organisation?
  Yes
9.3. Guidelines and Journalism Principles
- 56. Do your Editorial Guidelines include requirements for Accuracy (as prescribed in the Preamble) in your output?
  Yes
- What is the URL? (conditional)
  https://www.swissinfo.ch/content/wp-content/uploads/sites/13/2024/02/eng.pdf (Pages 8, 10 and 24)
- 57. Do they include requirements for Independence (as prescribed in the Preamble) of editorial decision making?
  Yes
- What is the URL? (conditional)
  https://www.swissinfo.ch/content/wp-content/uploads/sites/13/2024/02/eng.pdf (Page 8)
- 58. Do they include requirements of Fairness (as prescribed in the Preamble) in the practice of journalism?
  Yes
- What is the URL? (conditional)
  https://www.swissinfo.ch/content/wp-content/uploads/sites/13/2024/02/eng.pdf (various pages)
- 59. Do they include requirements for Accountability (as prescribed in the Preamble) in the practice of its journalism?
  Yes
- What is the URL? (conditional)
  https://www.swissinfo.ch/content/wp-content/uploads/sites/13/2024/02/eng.pdf (page 10)
9.4. Conflicts of Interest
- 60. Do your Editorial Guidelines include protections against real, potential, or perceived conflicts of interest?
  Yes
- 61. Do the guidelines include guidance on how to deal with conflicts related to business?
  Yes
- If you want to publish additional information, please provide it here. (conditional)
  The SRG-SSR corruption guidelines specify this
- 62. Do the guidelines include guidance on how to deal with conflicts related to political interests?
  Yes
- 63. Do the guidelines include guidance on how to deal with conflicts related to personal interests?
  Yes
- 64. Does the Media Outlet’s structure protect the editorial processes from any undue influence from within or without?
  Yes

Fields:

65. Do you have internal rules and a systematic editorial process to ensure the accuracy of your content?
Yes
66. Do you have internal rules and a systematic editorial process to ensure that the Editorial Guidelines are adhered to?
Yes
67. Do you have a verification process for content and the role of editorial oversight?
Yes
68. Do you have a mechanism for periodic review of the effectiveness of the implementation of your Editorial Guidelines in your editorial processes?
Yes
69. Is your accountability mechanism (internal or external) subject to periodic review?
Yes
70. Do your Editorial Guidelines require that statistics should be sourced and verified?
Yes
71. Do your Editorial Guidelines require that external photographs/video/audio content should be sourced and verified?
Yes
72. Are the Individual Journalists (including external sources) identified, for example through a byline, or recorded in publishing mechanism so that this information can be accessed?
Yes
73. Is all News Agency material used by the Media Outlet recorded and tracked?
Yes
74. Is location reporting identified in your content?
Yes
75. Do your Editorial Guidelines ensure that any constraint on location reporting be explained in the report or in the context of its publication?
Yes
76. Do your Editorial Guidelines require transparency where a location report has been facilitated by an external body?
Yes
77. Do you publish any content that is automatically generated?
Yes
77.a. Is it in the Editorial Guidelines of your Media Outlet to clearly indicate content generated, wholly or partly, by means of AI or algorithmic processes? (conditional)
Yes
If you want to publish additional information, please provide it here. (conditional)
Check our AI guidelines: https://www.swissinfo.ch/content/wp-content/uploads/sites/13/2025/11/SWI-AI-Guidelines-2025_ENG.pdf?ver=a3ed3175
78. Do you use any algorithms for the dissemination or curation of content?
Yes
78.a. Do you clearly indicate your policy on your use of algorithms for the dissemination and curation of news content? (conditional)
Yes
If you want to publish additional information, please provide it here. (conditional)
Check our AI guidelines: https://www.swissinfo.ch/content/wp-content/uploads/sites/13/2025/11/SWI-AI-Guidelines-2025_ENG.pdf?ver=a3ed3175
78.b. Does the Media Outlet adhere to best practice requirements from a regulatory or advisory body? (conditional)
N/A
79. Do your Editorial Guidelines ensure the ethically appropriate treatment of violent and explicit content?
Yes
80. Do your Editorial Guidelines ensure the ethically appropriate treatment of content which features children or other vulnerable people?
Yes
81. Do your Editorial Guidelines ensure the ethically appropriate handling of live content?
Yes
If you want to publish additional information, please provide it here. (conditional)
SRG-SSR Code of Ethics for employees.

10.1. Processes for Ensuring Accuracy
- 65. Do you have internal rules and a systematic editorial process to ensure the accuracy of your content?
  Yes
- 66. Do you have internal rules and a systematic editorial process to ensure that the Editorial Guidelines are adhered to?
  Yes
- 67. Do you have a verification process for content and the role of editorial oversight?
  Yes
10.2. Process Review
- 68. Do you have a mechanism for periodic review of the effectiveness of the implementation of your Editorial Guidelines in your editorial processes?
  Yes
- 69. Is your accountability mechanism (internal or external) subject to periodic review?
  Yes
10.3. Statistics and External Content
- 70. Do your Editorial Guidelines require that statistics should be sourced and verified?
  Yes
- 71. Do your Editorial Guidelines require that external photographs/video/audio content should be sourced and verified?
  Yes
10.4. Identification of Journalists, Agencies
- 72. Are the Individual Journalists (including external sources) identified, for example through a byline, or recorded in publishing mechanism so that this information can be accessed?
  Yes
- 73. Is all News Agency material used by the Media Outlet recorded and tracked?
  Yes
10.5. Location Reporting
- 74. Is location reporting identified in your content?
  Yes
- 75. Do your Editorial Guidelines ensure that any constraint on location reporting be explained in the report or in the context of its publication?
  Yes
- 76. Do your Editorial Guidelines require transparency where a location report has been facilitated by an external body?
  Yes
10.6. Automatically Generated Content
- 77. Do you publish any content that is automatically generated?
  Yes
- 77.a. Is it in the Editorial Guidelines of your Media Outlet to clearly indicate content generated, wholly or partly, by means of AI or algorithmic processes? (conditional)
  Yes
- If you want to publish additional information, please provide it here. (conditional)
  Check our AI guidelines: https://www.swissinfo.ch/content/wp-content/uploads/sites/13/2025/11/SWI-AI-Guidelines-2025_ENG.pdf?ver=a3ed3175
10.7. Algorithmic Dissemination and Curation
- 78. Do you use any algorithms for the dissemination or curation of content?
  Yes
- 78.a. Do you clearly indicate your policy on your use of algorithms for the dissemination and curation of news content? (conditional)
  Yes
- If you want to publish additional information, please provide it here. (conditional)
  Check our AI guidelines: https://www.swissinfo.ch/content/wp-content/uploads/sites/13/2025/11/SWI-AI-Guidelines-2025_ENG.pdf?ver=a3ed3175
- 78.b. Does the Media Outlet adhere to best practice requirements from a regulatory or advisory body? (conditional)
  N/A
10.8. Treatment of Explicit Content
- 79. Do your Editorial Guidelines ensure the ethically appropriate treatment of violent and explicit content?
  Yes
- 80. Do your Editorial Guidelines ensure the ethically appropriate treatment of content which features children or other vulnerable people?
  Yes
- 81. Do your Editorial Guidelines ensure the ethically appropriate handling of live content?
  Yes
- If you want to publish additional information, please provide it here. (conditional)
  SRG-SSR Code of Ethics for employees.

Fields:

82. Does your Media Outlet publish any content that comes not from staff or freelancers but from external sources such as readers/viewers?
Yes
82.a. Does your Media Outlet have set structures to ensure the checking of externally sourced material undergoes the same principles as that created entirely by its own journalists? (conditional)
Yes
82.b. Do your Editorial Guidelines also include provisions for externally-submitted material? (conditional)
Yes
If you want to publish additional information, please provide it here. (conditional)
Editorial Guidelines Chapter 2.3 "Appropriateness", Chapter 4 "Engagement" and Chapter 7.2.4. "Opinion pieces, analyses and commentaries"
82.c. Are there Editorial Guidelines dealing with UGC/eyewitness news content? (conditional)
Yes
If you want to publish additional information, please provide it here. (conditional)
Editorial Guidelines Chapter 2.3 "Appropriateness" and Chapter 4 "Engagement".
82.d. Do they include details on the verification processes to be used for this content? (conditional)
Yes
If you want to publish additional information, please provide it here. (conditional)
Editorial Guidelines Chapter 3.2.
82.e. Do they include guidance on the appropriate labelling of such content? (conditional)
Yes
If you want to publish additional information, please provide it here. (conditional)
Not in the guidelines, but in the daily practice.
82.f. Do they include guidance on dealing with the providers of such content in a responsible and ethical manner? (conditional)
Yes
If you want to publish additional information, please provide it here. (conditional)
Chapter 4 Engagement of Editorial Guidelines: How we enter into dialogue with the user community.
83. Do your Editorial Guidelines also include provision for ensuring comment material is free from defamation?
Yes
84. Do your Editorial Guidelines also include provision for ensuring comment material is free from invasions of privacy?
Yes
85. Do your Editorial Guidelines also include provision for ensuring comment material is free from hate speech?
Yes
86. Do your Editorial Guidelines also include provision for ensuring comment material is free from harassment?
Yes
87. Is it clear to the public whether your Media Outlet’s moderation of such comment is pre- or post-publication?
Yes
88. Does this policy allow for the removal of offending material?
Yes

11.1. User Generated Content/Eyewitness News
- 82. Does your Media Outlet publish any content that comes not from staff or freelancers but from external sources such as readers/viewers?
  Yes
- 82.a. Does your Media Outlet have set structures to ensure the checking of externally sourced material undergoes the same principles as that created entirely by its own journalists? (conditional)
  Yes
11.2. Editorial Guidelines for UGC/Eyewitness News
- 82.b. Do your Editorial Guidelines also include provisions for externally-submitted material? (conditional)
  Yes
- If you want to publish additional information, please provide it here. (conditional)
  Editorial Guidelines Chapter 2.3 "Appropriateness", Chapter 4 "Engagement" and Chapter 7.2.4. "Opinion pieces, analyses and commentaries"
- 82.c. Are there Editorial Guidelines dealing with UGC/eyewitness news content? (conditional)
  Yes
- If you want to publish additional information, please provide it here. (conditional)
  Editorial Guidelines Chapter 2.3 "Appropriateness" and Chapter 4 "Engagement".
- 82.d. Do they include details on the verification processes to be used for this content? (conditional)
  Yes
- If you want to publish additional information, please provide it here. (conditional)
  Editorial Guidelines Chapter 3.2.
- 82.e. Do they include guidance on the appropriate labelling of such content? (conditional)
  Yes
- If you want to publish additional information, please provide it here. (conditional)
  Not in the guidelines, but in the daily practice.
- 82.f. Do they include guidance on dealing with the providers of such content in a responsible and ethical manner? (conditional)
  Yes
- If you want to publish additional information, please provide it here. (conditional)
  Chapter 4 Engagement of Editorial Guidelines: How we enter into dialogue with the user community.
11.3. Opinion Guidelines
- 83. Do your Editorial Guidelines also include provision for ensuring comment material is free from defamation?
  Yes
- 84. Do your Editorial Guidelines also include provision for ensuring comment material is free from invasions of privacy?
  Yes
- 85. Do your Editorial Guidelines also include provision for ensuring comment material is free from hate speech?
  Yes
- 86. Do your Editorial Guidelines also include provision for ensuring comment material is free from harassment?
  Yes
- 87. Is it clear to the public whether your Media Outlet’s moderation of such comment is pre- or post-publication?
  Yes
- 88. Does this policy allow for the removal of offending material?
  Yes

Fields:

89. Are there guidelines on the procedures to be followed for granting anonymity to sources?
Yes
90. Are the reasons for granting anonymity made clear to the public?
Yes
91. Are there guidelines to ensure that the privacy rights and safety of individuals are protected in your journalistic activity?
Yes
92. Are there guidelines to ensure the independence of journalism relative to the sources for content?
Yes
93. Do the guidelines ensure that a diversity of sources is used in the production of your journalistic content?
Yes

12.1. Anonymity
- 89. Are there guidelines on the procedures to be followed for granting anonymity to sources?
  Yes
- 90. Are the reasons for granting anonymity made clear to the public?
  Yes
12.2. Privacy Rights
- 91. Are there guidelines to ensure that the privacy rights and safety of individuals are protected in your journalistic activity?
  Yes
12.3. Independence and Sources
- 92. Are there guidelines to ensure the independence of journalism relative to the sources for content?
  Yes
12.4. Diversity of Sources
- 93. Do the guidelines ensure that a diversity of sources is used in the production of your journalistic content?
  Yes

Fields:

94. Do your Editorial Guidelines have specific policies for distinguishing commercial or sponsored content?
Yes
95. Do you publish any sponsored content?
No
96. Do your Editorial Guidelines require a clear distinction to be made between news content and opinion content?
Yes
97. Do your Editorial Guidelines require a clear distinction to be made between news content and commercial content?
Yes
98. Do you in editorial practice or in Editorial Guidelines require a clear distinction to be made between news content and content supplied by an external non-journalistic body?
Yes

13.1. Sponsored Content Policies
- 94. Do your Editorial Guidelines have specific policies for distinguishing commercial or sponsored content?
  Yes
13.2. Sponsored Content Indicators
- 95. Do you publish any sponsored content?
  No
13.3. Separation of News and Opinion
- 96. Do your Editorial Guidelines require a clear distinction to be made between news content and opinion content?
  Yes
- 97. Do your Editorial Guidelines require a clear distinction to be made between news content and commercial content?
  Yes
- 98. Do you in editorial practice or in Editorial Guidelines require a clear distinction to be made between news content and content supplied by an external non-journalistic body?
  Yes

Fields:

99. Do you have a clear process to allow potential errors to be communicated to the Media Outlet by the public?
Yes
99.a. Do you publish that process? (conditional)
Yes
99.a.i. What is the URL where it can be seen? Or, where is it seen next to each bit of Content? (conditional)
The correction is mentioned in the article, written at the bottom, as in this example: https://www.swissinfo.ch/eng/digital-democracy/is-swiss-ai-a-powerhouse-for-democracy/91007851
100. Do you have a clear process to allow potential errors to be communicated to the Media Outlet by those with direct involvement in the story?
Yes
If you want to publish additional information, please provide it here. (conditional)
There is a footnote to each article: If you want to start a conversation about a topic raised in this article or want to report factual errors, email us at [email protected].

Read more
100.a. Do you have a clear process for assessing and dealing with the claims? (conditional)
Yes
101. Is there a systematic editorial structure in the Media Outlet to ensure that any inaccuracies in its content are corrected in a timely and transparent manner?
Yes
102. Does your Media Outlet guarantee the publication of the correction of all significant inaccuracies and errors in a similar place and manner as the original version, such as the same URL or in similar time and format of broadcast?
Yes
103. Does your organisation have a designated contact in the event of complaints about potential breaches of its journalism principles or Editorial Guidelines?
Yes
104. Does your organisation have a designated process for the public to open a dialogue with you regarding potential breaches of its journalism principles or Editorial Guidelines? (These may follow the Uniform Correction or Clarification act adopted by most U.S. States.)
Yes
104.a. Is that information clearly available? (conditional)
Yes
104.a.i. What is the URL of where this information is available? If it is not on a single page, describe where people can find it. (conditional)
At the bottom of each article in English it says:
If you want to start a conversation about a topic raised in this article or want to report factual errors, email us at [email protected].

Ombudsperson
The information is contained on the About Us page here:
https://www.swissinfo.ch/eng/about-us/external-accountability/47918756
105. Are your staff (Employees and Freelance) aware of the process that must be followed in the event of such complaints?
Yes
106. Are they aware that all such complaints must be brought to the attention of a senior member of staff (of organisations large enough to have a staff) not directly connected with the creation of the story?
Yes
107. Is your Media Outlet committed to the resolution of any such complaints in a fair, reasonable and timely manner?
Yes
108. Does the Media Outlet have an Ombudsperson?
Yes
108.a. Is the Ombudsperson appointed by the Media Outlet? (conditional)
No
108.b. Is there a transparent process for their appointment and is their independence protected? (conditional)
Yes
108.c. Does that person have full power to remedy any breaches of the organisation's Editorial Guidelines? (conditional)
No
108.d. Does that person have full power to provide redress to affected parties? (conditional)
No
108.e. Does that person have full power to deter future breaches? (conditional)
No
108.f. Does that person have full power to provide opportunity for any decisions to be reviewed or appealed? (conditional)
Yes

14.1. Dealing with Inaccuracies
- 99. Do you have a clear process to allow potential errors to be communicated to the Media Outlet by the public?
  Yes
- 99.a. Do you publish that process? (conditional)
  Yes
- 99.a.i. What is the URL where it can be seen? Or, where is it seen next to each bit of Content? (conditional)
  The correction is mentioned in the article, written at the bottom, as in this example: https://www.swissinfo.ch/eng/digital-democracy/is-swiss-ai-a-powerhouse-for-democracy/91007851
- 100. Do you have a clear process to allow potential errors to be communicated to the Media Outlet by those with direct involvement in the story?
  Yes
- If you want to publish additional information, please provide it here. (conditional)
  There is a footnote to each article: If you want to start a conversation about a topic raised in this article or want to report factual errors, email us at [email protected].
  
  Read more
- 100.a. Do you have a clear process for assessing and dealing with the claims? (conditional)
  Yes
- 101. Is there a systematic editorial structure in the Media Outlet to ensure that any inaccuracies in its content are corrected in a timely and transparent manner?
  Yes
14.2. Publishing Corrections
- 102. Does your Media Outlet guarantee the publication of the correction of all significant inaccuracies and errors in a similar place and manner as the original version, such as the same URL or in similar time and format of broadcast?
  Yes
14.3. Contact and Process for Complaints
- 103. Does your organisation have a designated contact in the event of complaints about potential breaches of its journalism principles or Editorial Guidelines?
  Yes
- 104. Does your organisation have a designated process for the public to open a dialogue with you regarding potential breaches of its journalism principles or Editorial Guidelines? (These may follow the Uniform Correction or Clarification act adopted by most U.S. States.)
  Yes
- 104.a. Is that information clearly available? (conditional)
  Yes
- 104.a.i. What is the URL of where this information is available? If it is not on a single page, describe where people can find it. (conditional)
  At the bottom of each article in English it says:
  If you want to start a conversation about a topic raised in this article or want to report factual errors, email us at [email protected].
  
  Ombudsperson
  The information is contained on the About Us page here:
  https://www.swissinfo.ch/eng/about-us/external-accountability/47918756
14.4. Internal Process for Complaints
- 105. Are your staff (Employees and Freelance) aware of the process that must be followed in the event of such complaints?
  Yes
- 106. Are they aware that all such complaints must be brought to the attention of a senior member of staff (of organisations large enough to have a staff) not directly connected with the creation of the story?
  Yes
- 107. Is your Media Outlet committed to the resolution of any such complaints in a fair, reasonable and timely manner?
  Yes
14.5. Independence of Ombudsperson
- 108. Does the Media Outlet have an Ombudsperson?
  Yes
- 108.a. Is the Ombudsperson appointed by the Media Outlet? (conditional)
  No
- 108.b. Is there a transparent process for their appointment and is their independence protected? (conditional)
  Yes
14.6. Powers of Ombudsperson
- 108.c. Does that person have full power to remedy any breaches of the organisation's Editorial Guidelines? (conditional)
  No
- 108.d. Does that person have full power to provide redress to affected parties? (conditional)
  No
- 108.e. Does that person have full power to deter future breaches? (conditional)
  No
- 108.f. Does that person have full power to provide opportunity for any decisions to be reviewed or appealed? (conditional)
  Yes

Fields:

109. Have you committed to a system or systems of external accountability for your editorial content?
Yes
109.a. What are they? (conditional)
Check here: https://www.swissinfo.ch/eng/about-us/external-accountability/47918756
110. Is your Media Outlet committed to comply with any directions or guidance issued by the external accountability body to which you subscribe?
Yes
111. Is your Media Outlet subject to an external regulatory mechanism for content that you find it not possible to comply with?
No
112. Are the mechanisms for the public to complain about breaches of your Editorial Guidelines to an external body publicly available?
Yes
112.a. What is the link? (conditional)
The Ombudsperson's contact is mentioned here: https://www.swissinfo.ch/eng/about-us/external-accountability/47918756
113. Do you belong to any other bodies that require members to adhere to published guidelines, standards or norms to maintain status in that organisation?
Yes
113.a. What are they? (conditional)
European Broadcasting Union (EBU)
If the body is not in the above list, add it here with a URL. (conditional)
European Broadcasting Union (EBU)
URL (conditional)
https://www.ebu.ch/home
113.b. Do you publish those groups, and their contact details? (conditional)
Yes
If you want to publish additional information, please provide it here. (conditional)
https://www.swissinfo.ch/eng/partnerships-and-cooperation/

15.1. External Oversight
- 109. Have you committed to a system or systems of external accountability for your editorial content?
  Yes
- 109.a. What are they? (conditional)
  Check here: https://www.swissinfo.ch/eng/about-us/external-accountability/47918756
15.2. Compliance with External Accountability
- 110. Is your Media Outlet committed to comply with any directions or guidance issued by the external accountability body to which you subscribe?
  Yes
15.3. Absence of external oversight
- 111. Is your Media Outlet subject to an external regulatory mechanism for content that you find it not possible to comply with?
  No
15.4. Contact Details of External Accountability Bodies
- 112. Are the mechanisms for the public to complain about breaches of your Editorial Guidelines to an external body publicly available?
  Yes
- 112.a. What is the link? (conditional)
  The Ombudsperson's contact is mentioned here: https://www.swissinfo.ch/eng/about-us/external-accountability/47918756
15.5. Other Associations
- 113. Do you belong to any other bodies that require members to adhere to published guidelines, standards or norms to maintain status in that organisation?
  Yes
- 113.a. What are they? (conditional)
  European Broadcasting Union (EBU)
- If the body is not in the above list, add it here with a URL. (conditional)
  European Broadcasting Union (EBU)
- URL (conditional)
  https://www.ebu.ch/home
- 113.b. Do you publish those groups, and their contact details? (conditional)
  Yes
- If you want to publish additional information, please provide it here. (conditional)
  https://www.swissinfo.ch/eng/partnerships-and-cooperation/

Fields:

114. Do you have guidelines for the recruitment and training of editorial staff?
Yes
114.a. Do those guidelines contain a diversity policy? (conditional)
Yes
114.b. Do those guidelines cover staff welfare? (conditional)
Yes
If you want to publish additional information, please provide it here. (conditional)
https://jobs.swissinfo.ch/en/jobs-careers/
https://www.srgssr.ch/fileadmin/dam/documents/Jobs/SRG_GAV_2022_de_Maerz_2025.pdf
114.c. Are they publicly available? (conditional)
Yes
114.c.i. What is the URL? (conditional)
https://www.swissinfo.ch/eng/about-us/45607290
115. Do the regulations and guidelines for the employment of staff and engagement of contract journalists protect their editorial independence?
Yes
116. Are your employees (including freelance) covered by legal contracts and insurance?
Yes
117. Does your staff have the freedom to organise?
Yes
118. Do you have an existing structure for social dialogue including a collective bargaining arrangement with appropriate trade unions?
Yes
119. Are there guidelines for contracts of engagement with freelance journalists?
Yes
119.a. Do these guidelines ensure the ability of freelancers to adhere to the editorial principles? (conditional)
Yes
120. Does your Media Outlet's rules and procedures protect against discrimination in the workplace?
Yes
121. Does your Media Outlet's rules and procedures support equality of opportunity?
Yes
122. Does your Media Outlet have a safety at work policy, which includes specific protection for journalists working in hostile environments?
Yes
123. Does your Media Outlet have guidelines to support editorial staff who have been exposed to material of a sensitive or upsetting nature?
Yes
124. Does your Media Outlet have guidelines to support editorial staff who suffered physical or psychological harm in the course of their work?
Yes

16.1. Recruitment and Training
- 114. Do you have guidelines for the recruitment and training of editorial staff?
  Yes
- 114.a. Do those guidelines contain a diversity policy? (conditional)
  Yes
- 114.b. Do those guidelines cover staff welfare? (conditional)
  Yes
- If you want to publish additional information, please provide it here. (conditional)
  https://jobs.swissinfo.ch/en/jobs-careers/
  https://www.srgssr.ch/fileadmin/dam/documents/Jobs/SRG_GAV_2022_de_Maerz_2025.pdf
- 114.c. Are they publicly available? (conditional)
  Yes
- 114.c.i. What is the URL? (conditional)
  https://www.swissinfo.ch/eng/about-us/45607290
16.2. Working Conditions, Contract Policy and Labour Relations
- 115. Do the regulations and guidelines for the employment of staff and engagement of contract journalists protect their editorial independence?
  Yes
- 116. Are your employees (including freelance) covered by legal contracts and insurance?
  Yes
- 117. Does your staff have the freedom to organise?
  Yes
- 118. Do you have an existing structure for social dialogue including a collective bargaining arrangement with appropriate trade unions?
  Yes
- 119. Are there guidelines for contracts of engagement with freelance journalists?
  Yes
- 119.a. Do these guidelines ensure the ability of freelancers to adhere to the editorial principles? (conditional)
  Yes
16.3. Staff Welfare
- 120. Does your Media Outlet's rules and procedures protect against discrimination in the workplace?
  Yes
- 121. Does your Media Outlet's rules and procedures support equality of opportunity?
  Yes
- 122. Does your Media Outlet have a safety at work policy, which includes specific protection for journalists working in hostile environments?
  Yes
- 123. Does your Media Outlet have guidelines to support editorial staff who have been exposed to material of a sensitive or upsetting nature?
  Yes
- 124. Does your Media Outlet have guidelines to support editorial staff who suffered physical or psychological harm in the course of their work?
  Yes

Fields:

125. Does your Media Outlet have a training programme for editorial staff that includes sections on the Editorial Guidelines and other legal and ethical issues?
Yes
126. Is there refresher training available for significant changes in the law or guidelines?
Yes
127. Does your staff have expert advice available for consultation when dealing with legal and compliance issues?
Yes

17.1. Training in Editorial Guidelines
- 125. Does your Media Outlet have a training programme for editorial staff that includes sections on the Editorial Guidelines and other legal and ethical issues?
  Yes
- 126. Is there refresher training available for significant changes in the law or guidelines?
  Yes
- 127. Does your staff have expert advice available for consultation when dealing with legal and compliance issues?
  Yes

Fields:

128. Does your Media Outlet publish your answers to this self-assessment based on the JTI Standard?
Yes
128.a. Is it available to readers? (conditional)
Yes
128.a.i. What is the URL? (conditional)
https://www.swissinfo.ch/eng/about-us/swi-swissinfo-ch-certified-by-the-journalism-trust-initiative/47111480
The JTI Transparency Report is published here: (conditional)
Linked to under: https://www.swissinfo.ch/eng/about-us/swi-swissinfo-ch-certified-by-the-journalism-trust-initiative/47111480
129. Does your Media Outlet publish your answers in a machine-readable format?
Yes
129.a. What is the URL? (conditional)
https://www.jti-app.com/report/4503a2jJBPjymrwN

18.1. General Public
- 128. Does your Media Outlet publish your answers to this self-assessment based on the JTI Standard?
  Yes
- 128.a. Is it available to readers? (conditional)
  Yes
- 128.a.i. What is the URL? (conditional)
  https://www.swissinfo.ch/eng/about-us/swi-swissinfo-ch-certified-by-the-journalism-trust-initiative/47111480
- The JTI Transparency Report is published here: (conditional)
  Linked to under: https://www.swissinfo.ch/eng/about-us/swi-swissinfo-ch-certified-by-the-journalism-trust-initiative/47111480
18.2. Machine-readability
- 129. Does your Media Outlet publish your answers in a machine-readable format?
  Yes
- 129.a. What is the URL? (conditional)
  https://www.jti-app.com/report/4503a2jJBPjymrwN

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